Mendoza praises her Centro trainer, Lupita, for her thoughtful guidance during the program to make the best decisions regarding the operation of her business. While she feels that the community always had trust in her business, Centro's entrepreneurship program taught her how to utilize new technological tools such as Yelp, Square and other social media platforms to promote her business, as well as helping her design a logo. With the confidence and knowledge gained from the Centro Entrepreneurship program, Mendoza become more confident that her business would succeed. With new resources and information to help her connect with and have a presence in her community, she was able to quickly increase her number of clients.
Surviving During a Crisis
The current public health emergency has been challenging for many small business owners, especially in the restaurant industry. Luckily, through Centro’s Entrepreneurship program, Mendoza had recently improved the way she managed her finances. “I learned to better distribute my income and to be able to separate personal and business finances, which helped me improve my savings and invest efficiently in my business,” she says. This has made surviving the pandemic a little bit easier, even as business has slowed. “Before COVID-19 my business was growing very fast – the community, our friends, and family have supported us a lot and thanks to them the business has had good sales.” Despite increased restrictions, Carnicería el Toro continues to operate Monday through Saturday, while being sure to take food safety measures and follow government issued Guidance for Restaurants. Having the opportunity to offer to-go service and promote the business on Facebook has been very helpful and, although sales have decreased, customers in the community have not stopped supporting them and have even recommended the food to friends and others. Friends, family, and other customers have also helped boost the name recognition and popularity of Carnicería el Toro by reviewing the business on its Yelp page, which Mendoza set up with the help of her training from Centro.
Something else that has helped keep their business sales steady during COVID-19 restrictions has been offering a special menu from Thursday to Saturday, asking clients what dish they would like to try that is different from offerings on the regular menu. Learning to adapt to challenges, develop additional services, and figure out how to continue marketing their product during uncertain times is one of the many skills that Mendoza gained through her Entrepreneurship program. “I believe that giving the customer the freedom to choose a particular dish helps to maintain trust and create a special relationship, especially in these difficult times when we need to be together and support each other,” she says. She also tries to buy food from other local restaurants whenever possible, supporting other small businesses that are struggling the same way she is. Their continued support, she says, has helped Carnicería el Toro to continue operating during these challenging times.
Growth and Inspiration